I am now reposting this in my new blog, That Mom – Mental Health and Other Crazy Adventures. This was originally posted June 18, 2013. I thought it was important for this topic (these topics?) to have their own forum. Thank you to everyone who has followed my Lonely Gerontologist Blog. I hope you will find this blog interesting as well. Below is the original post:
My family has been immersed in a life-altering crisis for about 2 months, since April. My son became very depressed and tried to take his own life. We were very lucky that his attempt failed. But, besides dealing with all of the emotions and issues that come with severe depression and suicide attempts we were also thrown into a system that we knew very little about.
I’ll save you the sad and heartbreaking details that we continue to deal with on our end within the family. What I will share now are the disgusting details of a sick system that continues to leave our son in the cold, without care, and worse, a system full of people who could care less about his story or the urgency or the fact that we are just treading water trying to keep our son alive.
In the last 45 days our son has spent 19 days in two different in-patient psychiatric hospitals. Anyone who has any idea of what goes on behind the scenes to get him where he needed to be can already feel our pain. Throw in Wellspan Behavioral Health and Dr. Madapoosi and Dr. Talley. I won’t even bother you with the 8 hours we spent on a Friday when we found out about his second attempt, trying to get him in to Philhaven in Mt. Gretna, PA without putting our son through the trauma of the emergency room and crisis intervention. They did not let him in because we went through our pediatrician and his therapist. Nice. We’ll manage at home and take shifts checking on him to make sure he’s still alive.
Back to Wellspan. So, here’s what they tell visitors to their website:
“Regardless of the level of care, WellSpan Behavioral Health is committed to enabling patients to better cope with the stresses that brought them to treatment. Our goal is to provide the most cost-effective, least restrictive care and to provide innovative alternatives to treatment and maximize outcomes. Together we will partner with you, your family and other health care providers to get you the care you need to take control of your life.”
I’ll break this down from our perspective. They have Added to our stress, they have put up Barriers to access, least restrictive – that’s actually funny. Okay, not funny Ha Ha, but funny. And, a partner in his care? Again, Funny. And finally, getting the care we need and having control over lives? Well, you can imagine how I feel about that and I’m not even to the details yet.
The details include mental health professionals refusing to do their job, a teenager hanging on for dear life, and family in turmoil and standing helpless in the face of bureaucracy, burn-out, and incompetence.
Our son’s suicide attempt came less than two weeks after he was discharged from his first hospital stay of two weeks. He told no one. He told no one for 3 days. When we finally found out we worked hard to get him somewhere that would not just stabilize him but help him to walk out feeling like maybe he could get through this crisis and have the tools to face the next.
I placed a call to Dr. Madapoosi with Wellspan Behavioral Health. Made sense to me. He was the psychiatrist on record after my son was discharged from his first hospital stay. He met with my son 2 days after his suicide attempt, although he still said nothing to the dr. When I talked to Madapoosi he was cold, abrupt, wondered why I wasting his time. I asked him to help us gain access to a facility that required a call from a psychiatrist. I told him that we were in a life-threatening situation and that David had attempted to complete suicide and please, would he help us. This is what he said to me: “you want me to call places? I don’t have time for that. I don’t have time to call your insurance company. Take him to the emergency room.” I was stunned. I told him that I had already been in touch with the insurance company (Highmark has been amazing!). He was rude, scolded me for not having a follow-up appt. I stated that we didn’t make another appt because we weren’t sure where we would continue his care. There was no hope he was going to help us but that comment ended any chance. He said not only was he not going to help us but he wasn’t going to accept another doctors diagnosis so that is why he took him off the depakote and put him on Wellbutrin. Sweet.
We did manage to finally get our son into Brook Lane in MD. They were great, better than the previous facility. An interdisciplinary team approach to his care. Finally. I talked with Dr. Burke, his main doctor, every morning. I also let him know that Dr. Madapoosi should not be listed as his doctor on his discharge papers. They would help me find another doctor. They did. This is where the story gets even better. I know right? How could it get better?
My son’s appt with the new dr., Dr. Talley, was to be this week, on Thursday. Yesterday I received a call, while my son was in his therapy appt, from Tammy at Wellspan Behavioral Health. She informed me that my son’s appt needed to be canceled because we should have made the appt with Dr. Madapoosi.
My response: “Are you telling me that my son, who was just discharged from the hospital for trying to kill himself is having his scheduled appt canceled?”
Tammy was quiet for a moment and informed me that the appt should have been made with Dr. Madapoosi because he is the doctor on record. I explained to her that we did not want to continue with Dr. Madapoosi and that Dr. Burke arranged for the new appt.
Tammy informed me that she would have to check with Dr. Talley to see if she would be willing to see him. She would call me back. Thanks.
Today I received two phone calls. One from Tammy telling me that Dr. Talley was now not available at the time his appt was scheduled. She had a meeting. Nice. Funny that she didn’t when Dr. Burke’s staff set up this critical, part-of-the-discharge-crisis-plan appointment.
The second call was from Amber, Ashley, it doesn’t really matter. She said they wouldn’t be able to do anything until I called back to give them a reason why we did not want see Dr. Madapoosi. Really? Is this protocol? Do we, as consumers, now have to give a reason why we switch doctors, practices, plans, etc?
So, as it stands now, my son does not have an appt with doctor who can help him with his diagnosis, help him get his meds straight, help him get to a place where he is comfortable with his new diagnosis and feeling good because he finally has the right medication at the right dosage.
The past 6 weeks have been a challenge for us as a family. But more importantly, it has been life changing for our son. We have a new normal now. We need professionals who can help guide us through this maze that is the mental health system. We need professionals who still care about their patients and their well-being. I’m saddened at the thought of others who don’t have access to mental health, who don’t have wonderful insurance like we do and perhaps most importantly, who don’t feel empowered to advocate for themselves or their family members. I’m mad as hell and when I come out of this fog that has been our life for these past few months I plan to take my anger out in a way that has some impact not just for us, and in my son’s name, but for others as well.
I’d love to begin collecting stories like this. Stories of bureaucracy over care, stories of the helpers who don’t help, stories of a failed mental health system that leaves us feeling even more helpless than the issues that brought us to a point where we needed to seek help.
So, how do you keep your child alive while navigating our broken mental health system? You fight like hell. You learn as you go. You don’t give up. Use your social capital. Call on your friends (thank you Robin, Kristen and many others) to tap their knowledge base, their contacts. Call on your family for support and love – you’ll need a lot of this as many of you already know.
My son is alive. We fought like hell and now he needs to fight like hell, for the rest of his life. He doesn’t know that these doctors don’t want to see him. That he isn’t important enough to them. That his life doesn’t matter to them. That can wait for another day. A better day.
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